Shop Assistant

PURPOSE & IMPACT ON ORGANIZATION: 

Contribute to meeting or exceeding store sales and profit targets by: 

Passionately inspiring consumer loyalty to the Brand 

Effectively serving and selling to customers 

Diligently executing store operations 

KEY RESPONSIBILITIES: 

Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them 

Execute the Brand Customer Service standards to meet or exceed customers’ expectations 

Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values 

Use Seasonal Brand and product knowledge effectively during sales interactions 

Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand 

Adhere to all established policies and procedures 

Execute and maintain established Visual Merchandising and In-Store Communication standards 

Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor 

Complete cash register transactions quickly and accurately 

Minimize loss in both, the stockroom, and the sales floor 

Perform all store operations in a safe, effective, and efficient manner 

Collaborate productively and respectfully with team members 

Complete all applicable training programs and effectively apply the learning on the job 

Seek coaching and learning opportunities to continually improve your performance 

AUTHORITIES: 

Not Applicable 

KEY RELATIONSHIPS: 

Customers 

Peers and Supervisor 

KNOWLEDGE, CAPABILITIES AND EXPERIENCE: 

Fluent speaker of local language and intermediate speaker of English 

Retail Professional Competencies 

MINIMUM QUALIFICATIONS: 

Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment 

Basic numeracy, literacy, and verbal communication skills